Question 1

What do I need to register at Puck Luck?

Accepted Answer

To register at Puck Luck, you'll need: an active mobile number (for OTP verification), an email address, your full name, and date of birth. You must be 18 years of age or older.

Registration takes just 3 minutes. Complete three simple steps — personal details, contact information, and OTP verification — and your account will be active.

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Question 2

Can one person open multiple accounts?

Accepted Answer

No, each person may only have one Puck Luck account. Attempting to open multiple accounts using the same phone number, email, or banking details will result in all accounts being suspended and any balances may be forfeited. Was this answer helpful?👍 Yes👎 No

Question 3

What should I do if I want to close or delete my account?

Accepted Answer

To close your account, go to Settings and select "Close Account", or email our support team. Make sure to withdraw any remaining balance before closing. For self-exclusion, Responsible Gaming Visit the page. Was this answer helpful?👍 Yes👎 No

Question 4

Can I change my account name?

Accepted Answer

Your name cannot be changed directly after registration. If there's an error in your name after KYC verification, you can request a correction by sending a copy of your NID or passport to the support team. Was this answer helpful?👍 Yes👎 No

Question 5

What is KYC verification and how do I complete it?

Accepted Answer

KYC (Know Your Customer) is the identity verification process. Go to Profile Settings and upload clear photos of the front and back of your national ID or passport. Verification is usually completed within 24 hours. Without KYC, withdrawals will be limited. Was this answer helpful?👍 Yes👎 No

Question 6

How do I change my registered email or phone number?

Accepted Answer

You can update your email or phone number from Profile Settings > Contact Information. An OTP sent to your current number is required to confirm the change. If you no longer have access to that number, please contact support. Was this answer helpful?👍 Yes👎 No

Question 7

What should I do if my account gets blocked?

Accepted Answer

After 5 incorrect password attempts, your account will be locked for 30 minutes. If temporarily locked, you can log in using the OTP method. If your account is blocked due to a system issue, email support@puckluck.net or reach out via live chat. Was this answer helpful?👍 Yes👎 No

Question 8

How is age verification handled?

Accepted Answer

The date of birth provided at registration is verified against your KYC documents. Age must be confirmed with a national ID card or birth certificate. Accounts belonging to users under 18 are closed immediately. Was this answer helpful?👍 Yes👎 No

Question 9

Which payment methods are supported?

Accepted Answer

The following payment methods are supported on Puck Luck: Mobile Pay, Nagad, Rocket, Upay and net banking from major banks in Bangladesh. Deposits and withdrawals are available across all methods. Was this answer helpful?👍 Yes👎 No

Question 10

What is the minimum deposit amount?

Accepted Answer

The minimum deposit at Puck Luck is ৳500. The maximum deposit limit varies depending on your registered payment method. You can also set your own deposit limits at any time through the Responsible Gaming settings. Was this answer helpful?👍 Yes👎 No

Question 11

How long does a withdrawal take to process?

Accepted Answer

Withdrawal requests are typically processed within 15 minutes to 2 hours. Without KYC verification, processing may take up to 24 hours. Requests submitted between midnight and 6 AM will be processed during the next business hours. Was this answer helpful?👍 Yes👎 No

Question 12

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal is ৳1,000. The daily maximum withdrawal depends on your account verification level. Fully KYC-verified accounts have a higher withdrawal limit. Was this answer helpful?👍 Yes👎 No

Question 13

I made a deposit but the funds haven't appeared in my account — what should I do?

Accepted Answer

First, wait 15 minutes. If the funds still haven't arrived, contact us via live chat or email with a screenshot of the completed payment. Providing the transaction ID and amount will help us resolve it faster. Was this answer helpful?👍 Yes👎 No

Question 14

Are there any fees for deposits or withdrawals?

Accepted Answer

Puck Luck does not charge any payment fees. However, your payment provider (Mobile Pay, Nagad, etc.) may apply their own transaction fees. Contact them directly for details. Was this answer helpful?👍 Yes👎 No

Question 15

Can a pending withdrawal be cancelled?

Accepted Answer

You can cancel a withdrawal request from your payment history as long as processing hasn't started. Once processing begins, cancellation is no longer possible. For a faster cancellation, contact us via live chat. Was this answer helpful?👍 Yes👎 No

Question 16

What should I do if I submitted a withdrawal to the wrong number?

Accepted Answer

Contact live chat immediately. It may be possible to cancel the request before processing begins. For future transactions, always use your registered number as the payment method. Was this answer helpful?👍 Yes👎 No

Question 17

How do I claim the welcome bonus?

Accepted Answer

Your first deposit after registration automatically earns a 100% welcome bonus, credited straight to your account — up to ৳5,000. The first deposit must be made within 30 days of registration. Was this answer helpful?👍 Yes👎 No

Question 18

What is the bonus wagering requirement?

Accepted Answer

The welcome bonus has a 20x wagering requirement. For example, a ৳1,000 bonus requires ৳20,000 in bets before you can withdraw. For full terms Terms & Conditions on the page. Was this answer helpful?👍 Yes👎 No

Question 19

Are there any daily bonuses?

Accepted Answer

Yes! You'll earn a daily loyalty bonus every time you log in. Log in 7 days in a row and you'll unlock a special weekly bonus. The bonus amount depends on your membership tier and activity level. Was this answer helpful?👍 Yes👎 No

Question 20

Where do I enter a promo code?

Accepted Answer

You can enter a promo code in the "Promo Code" field during registration. If you already have an account, Voucher Page Redeem a code from the voucher page. Enter promo codes in uppercase. Was this answer helpful?👍 Yes👎 No

Question 21

How do I get a cashback bonus?

Accepted Answer

Cashback is calculated based on your net weekly losses. VIP members receive the highest cashback rates. Every Monday, the previous week's cashback is credited to your account. Was this answer helpful?👍 Yes👎 No

Question 22

What happens when a bonus expires?

Accepted Answer

Expired bonuses are cancelled automatically. The welcome bonus is valid for 30 days. You'll receive an email reminder before it expires, so make sure to use it in time. Was this answer helpful?👍 Yes👎 No

Question 23

Which games can free spins be used on?

Accepted Answer

Free spins are generally awarded for specific slot games. The eligible game will be listed in your bonus notification. Mobile App Free spins can also be used from there. Was this answer helpful?👍 Yes👎 No

Question 24

Which sports can I bet on?

Accepted Answer

Puck Luck offers betting on 30+ sports, including cricket, football, tennis, badminton, basketball, hockey, and kabaddi. Live betting gives you real-time odds as the action unfolds. Bets Page to view all markets. Was this answer helpful?👍 Yes👎 No

Question 25

How does live betting or in-play betting work?

Accepted Answer

Live betting lets you place bets in real time while a match is in progress. Odds update every second. If the odds change after you submit your bet slip, you'll be given the option to confirm before the bet is placed. Was this answer helpful?👍 Yes👎 No

Question 26

Can a bet be cancelled?

Accepted Answer

Once a bet is confirmed, it generally cannot be cancelled. However, some bets include a "Cash Out" feature that lets you sell your bet — partially or in full — while it's still in play. Was this answer helpful?👍 Yes👎 No

Question 27

Will I get a refund if a match is cancelled?

Accepted Answer

Yes, if a match is cancelled or postponed indefinitely, all bets are voided and your stake is refunded. The amount is typically returned to your account within 24 hours. Was this answer helpful?👍 Yes👎 No

Question 28

What is the minimum bet amount?

Accepted Answer

The minimum bet is just ৳10. The maximum bet depends on the event and market. High roller markets have significantly higher limits. High Roller Page for more details. Was this answer helpful?👍 Yes👎 No

Question 29

Where can I find betting tips or predictions?

Accepted Answer

Our Betting Tips PageGet expert analysis and predictions. Detailed information including team form, head-to-head stats, and season breakdowns is provided. Was this answer helpful?👍 Yes👎 No

Question 30

Can I bet on multiple matches at once? (Accumulator)

Accepted Answer

Yes, Puck Luck supports accumulator (parlay) betting. Add multiple events to your bet slip and place them as a single bet. If all your selections win, you'll receive the combined multiplied odds payout. Was this answer helpful?👍 Yes👎 No

Question 31

How do I reset my password if I've forgotten it?

Accepted Answer

on the login page Click "Forgot Password?", enter your registered email or phone number, and a reset link will be sent to you. Click the link and set a new password within 2 minutes. Was this answer helpful?👍 Yes👎 No

Question 32

How do I enable two-factor authentication (2FA)?

Accepted Answer

Go to Profile > Security Settings > "Two-Step Verification" to enable it. Each time you log in, an OTP will be sent to your mobile. This is the best way to keep your account secure. Was this answer helpful?👍 Yes👎 No

Question 33

What should I do if I suspect unauthorized access to my account?

Accepted Answer

Change your password immediately and enable 2FA. Log out of all devices (Settings > Session Management), then send the details to support@puckluck.net. Was this answer helpful?👍 Yes👎 No

Question 34

Is my personal information secure?

Accepted Answer

Puck Luck uses 256-bit SSL encryption. Your information is never shared with any third party. For more details, visit our Privacy Policy Read. Was this answer helpful?👍 Yes👎 No

Question 35

How do I stay safe from phishing and fraud?

Accepted Answer

Puck Luck will never ask for your password or OTP via SMS or phone. Only trust emails coming from the puckluck.net domain. Do not click on links from unknown sources. Was this answer helpful?👍 Yes👎 No

Question 36

I want to take a break from gaming – what should I do?

Accepted Answer

Responsible Gaming Page You can set deposit limits, a cooling-off period, or self-exclusion. Accounts can be suspended from 6 months up to permanently. Was this answer helpful?👍 Yes👎 No

Question 37

Where can I get the Puck Luck app?

Accepted Answer

Our App Page Download links for both Android and iOS are available there. You can also search for "Puck Luck" on the Play Store or App Store. Was this answer helpful?👍 Yes👎 No

Question 38

Is the app free to download?

Accepted Answer

Yes, the Puck Luck app is completely free — no charge to download or use. The app also features exclusive offers that aren't available on the web version. Was this answer helpful?👍 Yes👎 No

Question 39

How do I enable fingerprint login on the app?

Accepted Answer

Log in with your password the first time. Once logged in, go to App Settings > Security > Biometric Login to enable it. After that, your fingerprint is all you need. Was this answer helpful?👍 Yes👎 No

Question 40

The app isn't working or keeps crashing — what should I do?

Accepted Answer

Start by closing and reopening the app. If that doesn't help, clear the cache and data. If the issue persists, uninstall the app and install the latest version. Was this answer helpful?👍 Yes👎 No

Question 41

How do I turn push notifications on or off?

Accepted Answer

Manage individual notification types under App Settings > Notifications. You can also control all Puck Luck notifications from your phone's system settings. Was this answer helpful?👍 Yes👎 No

Question 42

How do I become a VIP member?

Accepted Answer

You earn points automatically as you bet regularly. Once you reach a certain points threshold, you'll be promoted to the next VIP level. on the VIP page View all tiers and benefits in detail. Was this answer helpful?👍 Yes👎 No

Question 43

How long are VIP points valid?

Accepted Answer

Earned points are valid for 12 months. If your account is inactive for 90 consecutive days, points may begin to expire. Logging in and placing bets regularly will automatically renew your points' validity. Was this answer helpful?👍 Yes👎 No

Question 44

How do I get a dedicated account manager?

Accepted Answer

A dedicated account manager is assigned once you reach Gold VIP tier or above. Your manager is reachable directly by phone or email and provides exclusive offers. Was this answer helpful?👍 Yes👎 No

Question 45

Can my VIP tier be downgraded?

Accepted Answer

If you don't maintain the minimum points at year-end, your tier may be reassessed. However, any rewards earned and unused points will remain. Staying active regularly makes it easy to keep your tier. Was this answer helpful?👍 Yes👎 No

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