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💚 Responsible Gaming

At Puck Luck Have Fun, yourself Stay Well

When gaming is entertainment, life is good. But when it goes too far, it becomes a problem. Puck Luck We're here for you – play with joy, stay safe.

Limit Setting Self-Exclusion 24/7 Support Healthy gaming
💚
Puck Luck's commitment
18+ only
Transparent Odds
Deposit Limit
Cooling-off period
Self-Exclusion
Trained support

We're not just a business – we genuinely care about our players.

🛠️ Our Tools

6 powerful tools for responsible gaming

These tools are free for all Puck Luck members – start using them today

Deposit Limit
Set your own daily, weekly, or monthly deposit cap. Once set, it takes effect immediately. Any increase requires a 72-hour waiting period.
Effective Immediately
Loss limit
Betting stops automatically once you reach a set loss amount. Set this limit yourself and protect yourself from unintended losses.
Financial Protection
Session Time Limit
Set a daily time limit for how long you use the platform. You'll get a reminder when your time is up. Enable session lock if you need a harder stop.
Time Management
Cooling-off period
Take a temporary break lasting anywhere from 1 day to 6 weeks. Your account will be inaccessible during this time and will reactivate automatically once the period ends.
Take a Break
Self-Exclusion
Close your account for anywhere from 6 months to permanently. During self-exclusion, no new accounts can be opened. This is the strongest protection available.
Maximum protection
Activity history
View your full gaming and payment history. Analyze for yourself how much time and money you're spending. Awareness is your best protection.
Transparent History
📋 How to Use

4 simple steps to set your limits

Log in to your account
Log in to your Puck Luck account and click on your profile icon at the top right.
Go to the Responsible Gaming section
Select the "Responsible Gaming" option from the menu. You'll find all the tools there.
Set Your Preferred Limits
Choose a deposit, loss, or session time limit and set your amount. Limit reductions take effect immediately.
Confirm & save
Confirm your selected limit. A confirmation will be sent to your email. You'll also receive notifications whenever your limit changes.
Need Help?

Reach us via live chat or email. Our trained team is ready to help you in Bangla.

🧮 Budget simulator

Plan your weekly budget

Your suggested limit
Monthly
৳1,000
Weekly
৳250
Daily
৳36
An entertainment budget of up to 5% of your total income is generally considered safe.
Remember

This is a helpful calculator only. Don't increase your bets in hopes of recovering lost money.

📖 Detailed guide

What is responsible gaming and why does it matter

Online gaming and betting have grown hugely popular in Bangladesh. With everything accessible on a smartphone, you can play anytime, anywhere. Puck LuckAt Puck Luck, we want you to enjoy yourself – but never at the cost of your wellbeing. Responsible gaming means putting your financial and mental health first.

Betting and gaming are enjoyable when treated as entertainment. But some people find themselves chasing losses with bigger bets, which creates a dangerous cycle. Puck Luck– we take this seriously, which is why we have so many tools and support options available.

Golden rules for healthy gaming

Keep a few key principles in mind for responsible play, and gaming stays fun every time:

  • Set a budget first: Decide in advance how much you'll spend each week or month – and stick to it.
  • Don't chase your losses: Accept losses when they happen. Chasing them with bigger bets typically makes things worse.
  • Take regular breaks: Playing for long stretches impairs your judgment. Take at least a 10-minute break every hour.
  • Never gamble with borrowed money: Only play with money you can afford to lose without it affecting your life.
  • Don't play when you're not in the right headspace: Avoid gaming when you're angry, upset, or stressed. Your judgment isn't at its best in those moments.
  • Tell your family: Let someone you trust know that you play online. They can help you stay in check.
⚠️ Warning Signs

Watch out for these warning signs

Gaming problems often develop gradually. If you notice the signs below, it may be time to seek help.

Overspending your budget: You're spending more than you planned and can't seem to stop yourself.
Chasing losses: Chasing losses by continuing to play just to win back what you've lost.
Hiding it from family: Hiding your gaming from family or friends.
Impact on relationships: Gaming is causing problems with your family, friends, or work.
Losing track of time: You lose track of how much time you're spending when you sit down to play.
Stress & anxiety: Feeling restless or irritable when you're unable to play.
Financial problems: Cutting back on essential expenses or taking on debt because of gaming.
🧠 Check yourself

Quick Self-Assessment Quiz

Answer based on your experience over the past month. This is completely confidential.

1. Have you spent more time or money than you planned?
2. Have you played to try to win back money you lost?
3. Have you hidden the extent of your gaming from family?
4. Do you feel restless or irritable when you can't play?
5. Has gaming caused problems at work, or with family or friends?
❓ FAQ

Responsible Gaming FAQ

Self-exclusion lasts a minimum of 6 months and cannot be lifted during that period. You will be given the option to reconsider 7 days before it expires. Permanent exclusion cannot be reversed.

Lowering your deposit limit takes effect immediately. However, increasing it requires a 72-hour (3-day) waiting period. This is intentional — it's designed to prevent impulsive decisions.

Keep your login details away from children. Enable Parental Controls on your mobile device. Use fingerprint lock on the Puck Luck app. If you have any concerns, contact us.

Our trained customer support team can identify signs of gaming-related issues. They'll help you set up self-exclusion and other protection tools, and can refer you to professional help if needed.

If you have any balance in your account at the time of your self-exclusion request, you will be given the opportunity to withdraw it. Any bonus balance will be forfeited.
💚 Enjoy safely

Play for fun, stay within your limits

Puck LuckJoin us and make use of all our responsible gaming tools. Your safety is our responsibility.

Set your own limits
24/7 Bangla support
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For ages 18+ only. Please play responsibly.

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