puck luck | Privacy Policy and How We Protect Your Data

Data Type	Reason for Collection	Retention Period	Third-Party Sharing
Name & Contact	Account Management	For as long as your account remains active	No
Identity Document (KYC)	Age & Identity Verification	5 Years	No
Payment Information	Transaction Processing	7 Years (Legal Requirement)	Payment Gateway Only
Gaming History	Service Improvement	3 Years	No
Device & IP	Security	90 Days	No
Cookie Data	User Experience	30 Days	Analytics Only
Chat Logs	Customer Support	1 Year	No

1

Introduction & Key Definitions

This Privacy Policy Puck Luck This policy covers how all data related to your use of the platform (website and mobile app) is collected, stored, and used. Reading it will help you understand exactly what information we hold about you and why.

By using the platform, you agree to this Privacy Policy. If you do not agree, please refrain from using the platform.

Glossary of Key Terms

"Personal Information" refers to any information that can be used to identify you, directly or indirectly. "Processing" refers to any action involving the collection, storage, modification, or use of data.

2

What Information We Collect

Puck Luck Only the information necessary to provide our services is collected. Requesting unnecessary data goes against our policy.

Directly Provided Information

Registration Details: Name, email, phone number, date of birth, and address.
Identity Verification (KYC): Photo of national ID card or passport.
Payment Information: Mobile banking number (Mobile Pay, Nagad, etc.).
Contact: Messages sent via live chat or email.

Automatically Collected Data

Device Information: Operating system, browser type, and version.
Usage Data: Pages visited and time spent, games played.
IP Address: Collected for security purposes and retained for 90 days.
Cookie Data: To remember your login session and preferences.

We never collect

Passwords are never read or stored in plain text (only encrypted hashes are kept). Bank account numbers and credit card details are not stored directly on our servers.

3

Purpose of Data Use

Collected data is used solely for the purposes listed below. Any use beyond these purposes requires your separate consent.

Account Management: Registration, login, and profile updates.
Payment Processing: Processing deposits and withdrawals.
Security Assurance: Prevention of fraud and unauthorized access.
Customer Support: Resolving issues and responding to queries.
Legal Obligation: Regulatory reporting as required by law.
Service Improvement: Anonymous analytics to help improve the platform.
Promotional Communications: Offers and updates are sent only with your consent.

Puck Luck Your data is never used for ad targeting.

4

Data Sharing Policy

Puck Luck Your data is never sold. However, in limited circumstances, minimal information may be shared with trusted service providers.

Legitimate Grounds for Sharing Data

Payment Processing: Shared with payment gateways such as Mobile Pay and Nagad solely to process transactions.
Identity Verification: For KYC verification required by the licensing authority.
Legal Obligation: Disclosure of data under government or court order.
Cloud Infrastructure: With trusted secure server hosting partners.

Partnership Agreement

All third parties we share data with are bound by strict Data Protection Agreements (DPA). They may only use your information for the specific purpose agreed upon.

5

Technical Measures for Data Protection

To keep your information secure Puck Luck Multiple layers of security are in place — this is not just policy on paper, but actively implemented technical protection.

256-bit TLS/SSL: All data transfers are encrypted.
AES-256 Encryption: Sensitive data stored on our servers is encrypted.
Two-Factor Authentication (2FA): An extra layer of security for accessing your account.
Firewall & DDoS Protection: Protection against cyberattacks.
Regular Penetration Testing: Third-party experts conduct vulnerability assessments annually.
24/7 Security Monitoring: Any unusual activity is flagged immediately.

Your Role

We provide the highest level of security, but you have a role to play too. Use a strong password, never share it with anyone, and report any suspicious activity to us immediately.

6

Your Rights

Puck LuckAs a user of this platform, you have a number of rights over your own data. To exercise these rights, please contact our customer support.

Right to Access Your Data

You can request to know what personal information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data where there is no legal obligation to retain it.

Right to Portability

Export your data in a machine-readable format.

Right to Restrict Processing

You can request that your data not be used for specific purposes.

Marketing Opt-Out

Opt out at any time to stop receiving promotional messages.

7

Cookie Policy & Your Preferences

Puck Luck Cookies are used to improve your experience on the website and app. See below which cookies are in use and which ones you can control.

8

Policy Updates & Contact

Puck Luck This Privacy Policy may be updated as needed. Any significant changes will be communicated in advance to your registered email.

Continued use of the platform after a policy update will be considered acceptance of the revised policy. We encourage you to review any update notification when you receive it.

Contact Us

For any privacy-related questions or requests, please email our Data Protection Team. We aim to respond within 7 business days.

If your complaint is not resolved, you have the right to lodge a complaint with the relevant data protection authority in your country.

Puck Luck Privacy Policy – Your Information Secure, our Our Commitment Unbreakable

How Puck Luck Protects Your Information

What Data We Hold, How Long, and Why